Responsible Gaming Commitment
We are here for every member to make sure gaming at casino always stays within the bounds of entertainment. Know your limits and stay in control.
All games and betting at casino are for individuals aged 21 and above only. Participation by minors is strictly prohibited.
Gaming is entertainment — not a financial solution or a source of income. At casino, we believe every member should play with awareness and within their means. On this page, we have brought together the tools and information that will help you stay in control at all times.
Our Terms and Conditions include detailed responsible gaming policies — please read them carefully before opening an account. Set your daily and weekly budget before you start playing, and do not go beyond that limit.
Many members play for entertainment and do not run into any problems. But for some, gaming can get out of control. Review your habits regularly. If you feel gaming is putting pressure on your family, work, or finances, do not delay — get help.
Self-Control Tools
Deposit Limits
Set a limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes a moment to come into effect, but increasing it requires some waiting time — this is intentional.
Self-Exclusion
Temporarily or permanently close your account for a set period. No deposits or betting are possible during self-exclusion. Let us know via our 24/7 live chat and we will act immediately.
Session Time Limits
Decide in advance how long you will play in one sitting. The session ends automatically when the time limit is reached. Taking regular breaks from long gaming sessions is a good habit.
Bet Limits
Set a limit on how much you place per round or bet. This limit plays an effective role in protecting you from a big loss.
Support Access
You can share your concerns with casino's 24/7 live chat at any time. Our team is ready to help in both Bengali and English — no judgment, just support.
Reality Check
At regular intervals, view a summary of how much time and money you have spent. Ask yourself — is this within my budget?
Warning Signs of a Problem
If you notice any of the following signs in yourself or someone you know, take them seriously and consider getting help.
- Spending beyond your budget and feeling regret afterwards.
- Repeatedly playing to try to win back lost money ("chasing losses").
- Hiding your gaming from family or friends.
- Feeling restless or irritable when you cannot play.
- Skipping daily essentials or bills to fund gaming.
- Gaming affecting your work, studies, or family responsibilities.
- Playing with borrowed money or in debt.
- Tried to stop but could not.
Core Principles of Responsible Gaming
Before playing at casino, follow a few basic rules. First, only play with money that you can afford to lose without it affecting your household or savings. Second, never think of gaming as a way to earn money — it is entertainment, like going to the cinema or a restaurant.
Our Privacy Policy explains how your account information and gaming data are kept secure. Never share your password with anyone to keep your account safe.
Protect Your Family
If there are children or minors at home, keep passwords and parental controls active on your devices. Never leave your casino account logged in on someone else's device. Your account is strictly personal — it cannot be shared.
Healthy Gaming Habits
- Set a fixed budget before playing and close the session when it runs out.
- Do not play for more than two hours at a stretch — take regular breaks.
- Avoid playing when you are drinking, tired, or under stress.
- Decide to stop after a win — be careful of the "just one more" mindset.
- Spend time with family and friends — do not make gaming your only form of entertainment.
If you are unsure about anything or want to know more about the rules, you will find answers to common questions on our FAQ page. Our support team is also always ready to help.
Ways to Get Help
You are not alone — support is always available
Acknowledging a problem takes courage. Get help through any of the options below.
casino Live Chat (24/7): Talk directly with our support team — in Bengali and English. Request self-exclusion or limit adjustments and we will act immediately.
Email Support: Contact us by email for detailed advice or account-related requests — [email protected]. We respond in both Bengali and English.
Family and Close Ones: Talk openly with a trusted family member or friend about your gaming habits. Support from those close to you is often the most effective.
Professional Counselling: Seek advice from a mental health specialist or addiction counsellor. Various government hospitals and private organisations in Bangladesh offer this type of counselling service.
Immediate Break: If you feel you need to stop right now, tell the casino live chat "Please suspend my account immediately" — we will do it without any questions.